Cancellation & Refund Policy

(Read Pre-Booking)

NZ Textile Experiences - Cancellation & Refund Policy

It is the responsibility of workshop attendees to be familiar with this policy.

 

We understand that plans can change, and we aim to be as fair and flexible as possible while honouring the time, administration, materials, and/or preparation that go into each workshop.

Cancelling Your Booking:

• If you cancel 30 or more days before the workshop, you’ll receive a refund less 30% of the workshop and less any payment related fees or can transfer your booking to another available workshop.

• Cancellations made outside of this timeframe are non-refundable, as materials and tutor time have already been committed.

Transfers & Substitutions:

• You’re welcome to gift your spot to a friend or colleague if you can’t attend. Just let us know their name and contact details at least 24 hours in advance.

Cancellations by NZ Textile Experiences:

• In the rare event that we need to cancel or reschedule a workshop (due to weather, illness, or minimum numbers not met), you’ll be offered a full refund or the option to transfer to another date.
• If workshop numbers are below 3 we reserve the right to cancel the workshop.

Travelling to a Workshop

• If you’re travelling to attend, please be mindful of this possibility when booking flights, accommodation, or other arrangements. While we’ll always aim to give as much notice as possible, NZ Textile Experiences cannot be held responsible for any travel-related costs incurred due to workshop changes or cancellations.
• If you are late or cannot attend the workshop, please contact the tutor as soon as practicable (details sent in your enrolment comms).

Refund

Where you are entitled to a refund, the refund will be made via deposit into your bank account within 14 working days.

Return Policy (Gallery):

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us info@nztextileexperiences.co.nz Please note that returns will need to be sent to an address we will supply.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@nztextileexperiences.co.nz

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@nztextileexperiences.co.nz